LEADING BPO SERVICE PROVIDER...

OUR CONTACT CENTER...

Our  dynamic   contact   centre   is   designed   to   transform   customer   service   by
automatically optimizing internal resource, customer traffic and business outcomes.
As Contact Centre becomes increasingly important to generate business leads. Our contact center can manually adjust the changing patterns. Our advanced or ‘dynamic’- contact centre has the know-how and technology to make automatic adjustment in real time.

Megabyte dynamic contact centre provides key customer service capabilities that are integrated to fulfill these objectives:

Megabyte contact centre can provide orchestrated  customer service capabilities to optimize the customer  experience, increase cross-sell and up-sell opportunities and increase agent’s productivity & client satisfaction.

Customer centric routing puts an end to customer frustration by ensuring that each interaction is routed to the ideal resource with the right information—no matter where that resource is located in your organization call volumes. This helps you to increase first call resolution rates, meet variable call volumes with limited resources & with agent satisfaction.

MEGABYTE CONTACT CENTER FEATURES: